District Consumer Disputes Redressal Commission, Coimbatore has… Authorized Dealer Bharat Automotives A customer will have to pay Rs 5.1 lakh as compensation over repeated problems with the Continental GT 650 motorcycle.
The complaint was filed by Coimbatore-based lawyer Advocate. Uthresh Gobu, who bought Café Racer in May 2022. According to the complaint, the motorcycle Recurring mechanical and electrical issues developed Immediately after delivery, which resulted in repeated workshop visits, the repair period became longer and caused considerable inconvenience to the owner.
Multiple repairs in all cities
Represented by advocate. Complainant R Shivakumar said that the bike was damaged Frequent failure involving multiple components Which includes instrument cluster, keyset, suspension assembly, throttle body, electrical wiring, sensors, exhaust pipe and silencer.
According to the complaint, the instrument cluster was replaced six times, while the keyset was replaced three times. Many other parts were also replaced under warranty at authorized service centres. However, problems continued despite repeated repair attempts.
Service records, invoices, job cards and correspondence presented before the Commission reportedly confirmed repeated repairs and replacements. The motorcycle was taken to service centers in several cities including Coimbatore, Pune, Mumbai, Navi Mumbai, Noida, New Delhi and Kullu.
The complainant further claimed that the bike remained in the workshops for repairs For a cumulative period of more than 294 days during the ownership period. According to him, this caused disruption in his professional commitments, mental distress and financial loss.
Allegations of registration and insurance discrepancies
Apart from the technical issues, the complainant also highlighted anomalies related to the vehicle sale and registration process. it was alleged that Dealer charged more insurance premium Than initially quoted. Errors were also allegedly made in the spelling of the owner’s name on official documents and during the registration process, resulting in incorrect details on the Registration Certificate (RC).
The commission termed it as deficiency in service.
After examining the submissions and supporting documents, the District Consumer Disputes Redressal Commission, Coimbatore, headed by Chairman P Dakshinamurthy and Member G Suguna, termed the case as “deficiency in service” under the Consumer Protection Act.
Commission directs Royal Enfield and Bharat Automotives to pay jointly Rs 5 lakh towards mental anguish, hardship and expenses caused due to repeated repairs. An additional Rs 10,000 was awarded for litigation costs. The order directs to pay the amount within two months, otherwise interest at the rate of 12 percent per annum will be charged. A detailed copy of the Commission’s order is awaited.
