With its focus on enhancing customer experience and service capabilities, Mahindra has announced a major expansion of its aftersales service operations in the Delhi-NCR region. The company is enhancing its infrastructure through new training facilities, mobile electric vehicle service units and additional service touchpoints in what it describes as a comprehensive upgrade of its regional service ecosystem.
Dedicated training center for SUVs and electric SUVs
As part of the capacity-building initiative, Mahindra has set up a 26,000-square-foot Mahindra Institute of Learning Excellence in Delhi NCR. The facility will serve as the central training center for sales, mechanical service and bodyshop operations.
The center comprises an experiential learning demonstration hall and is designed to equip service professionals with the technical expertise required to handle Mahindra’s rapidly growing technology-driven SUV and electric SUV portfolio.
The brand is expanding its electric offerings under the
EV mobile service experience introduced
Mahindra has also deployed dedicated vans under the Electric Vehicle Support Network. These mobile units will provide doorstep service and maintenance support for Mahindra electric SUV owners in Delhi NCR.
The vans are equipped with battery packs and chargers, hydraulic scissor lifts, wheel balancers and car care equipment. Services include periodic maintenance, washing and minor repairs at the customer’s location. Mahindra has indicated that the concept will be expanded to other major cities in the coming months.
Service network strengthened with five new touchpoints
Further strengthening its presence in the region, Mahindra has inaugurated five new service touchpoints in Delhi NCR. These additions collectively increase service capacity by the equivalent of 70 working bays, with the aim of improving turnaround times and reducing waiting periods for customers. The expansion also includes a dedicated commercial vehicle service touchpoint in North West Delhi, ensuring comprehensive support across Mahindra’s passenger and commercial vehicle portfolio.
Focus on customer-centric service development
The aftersales expansion comes at a time when Mahindra is seeing steady growth in SUV volumes, supported by models like Scorpio, Thar, XUV700 and new electric offerings. By investing in training, mobile service and network capacity, Mahindra seeks to align its service ecosystem with its growing customer base in one of the most important automotive markets, India.
